Thank you for your purchase! We want you to be completely satisfied with your Liverpool order. However, if you are not fully satisfied with your purchase, we will accept your return within 30 days of receipt. Please see details below:
RETURNS AND EXCHANGE POLICY
Please note that we only accept returns purchased through our online store www.liverpooljeans.com. If you placed your order through another website, retailer or department store, we kindly ask to address your return or exchange inquiries with them.
HOLIDAY RETURN POLICY
We have extended our 30 day return policy to allow more flexibility in purchasing holiday gifts. Purchases made between November 1st - December 31st 2018, that meet the return requirements, may be returned through January 31st, 2019.
We will gladly accept returns within 30 days of receipt. All returns must be unwashed, unworn, unused and in their original condition with receipt and tags attached. Orders after 30 days will not be accepted.
Liverpool will accept returns and exchanges from U.S. HI/AK/PR and all Canadian orders, however, Liverpool will not cover the costs of such returns and exchanges. Applicable costs will be the responsibility of the customer.
HOW DO I SUBMIT A RETURN
Please submit a return request online here. Once your return submission has been submitted, you will be able to download and print a return label. Please use the packing slip provided and place unwanted items inside the box with your return. Place the return label outside the carton and be sure to remove all other labels on the carton. You may drop off your return at any UPS location. You may also arrange a pick-up with UPS online at UPS.com. Upon approval of your return, you will receive a confirmation email. Please allow 7-10 business days after approval to receive your refund.
HOW DO I MAKE AN EXCHANGE
At this time, we only accept exchanges for different sizes of the same style and color. To exchange an item, please return the item you wish to exchange using the complimentary return label provided to you when you process a return on our website. If you mark the return as an exchange, you will be prompted to select a different size. Send the pair you want to return and your exchange order will ship out once you have shipped your return to us. To process an exchange for a different style or color, please submit a return and place a new order online at www.liverpooljeans.com.